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No. Logging is never limited, and the free plan covers one pet's daily care forever, with the last 60 days of history, trends, reminders, household sharing, and a full data export. Premium adds the long view and the extras — see Premium and billing.

Yes. Sign in with the same account and everything syncs. Reminders are delivered as push notifications to phones, so keep the mobile app installed if you rely on them.

Open the event from your history and edit it, or delete it there. Edits apply everywhere immediately, including for other people in your household.

Yes — a skin spot, a meal, anything worth a picture. Attach it when you log the event, or add, replace, and remove it later by editing the event. Photos are part of Premium. If a Premium period ends, photos you already attached stay viewable; you just cannot add new ones until you resubscribe.

The mobile apps queue what you logged and send it when you are back online, so an entry logged in a basement or a barn waits on the phone until it can be sent. The web app needs a connection and will show an error with a retry instead. More in logging with no signal, and what Pending means.

WagWatch follows the time zone your phone or browser is set to — there is nothing to pick. On the phone, More, then Account, then Time Zone shows which zone it is using; on the web it is under More. Each day's entries, the daily summaries and your reminders use that zone, so if the times look wrong, check the date and time settings on the device itself. Times display in your device's own 12-hour or 24-hour format.

While you set up your household, the form that creates it lets you invite up to three people by email. Each of them gets their own invitation from you, with a link that works once and lasts 14 days.

Any time after that, the owner can email up to three more people at a time from More, then Household, the same kind of invitation. Or use the household's invite link: open More, then Household — on iPhone, on Android or on the web app — and tap Copy link or Share. Send it however you like: the person opens it, signs in or creates an account, and joins your household. The plain code sits under the link if you would rather send that. Only the household owner can create, replace or revoke the link.

The household's link works once and lasts 7 days. It is used up the moment someone joins, so make a new one for the next person with New link; the previous link stops working.

Where that code goes depends on who you sent it to. Someone new to WagWatch enters it while setting up their account, on the Join with invite code step. Someone who already has their own household and pets joins a different way: More, then Household, then Switch household. Tell them to read that confirmation before they tap it — if they are the only person in their own household, their pets and history move with them and their old household closes.

Very little. The invitation opens in any web browser, phones included, with their email address already filled in. They add their name and choose a password — or continue with Apple, Google, Facebook or Amazon — and they are in your household. There is no confirmation code to type: the invitation reached that address, which is what a code would have proved. Then they can get the app and sign in with the same account.

Someone who already has a WagWatch account signs in instead, and if they already have a household of their own, they see the Switch household confirmation first. Someone who made an account in the app before opening the email can choose Join with invite code there and enter the code the email gives them. An invitation that has expired says so — send them the household's link instead.

No — give them a temporary pass instead. Open More, then Household, on iPhone, on Android or on the web app, and choose Give someone access: their email address, and for how long, from one day to thirty. They keep their own account and their own pets; for those days they can also see your pets, today's entries and the current medication schedule, and add entries of their own.

They cannot see your history, your trends, your photos, the Weekly Review, the AI assistant, your vet reports or your billing. The pass ends by itself on the day you chose, and you can end it sooner from the same screen. Up to five people at once, and only the household owner can grant one. They need a WagWatch account already — it is free.

Passes work in the phone apps and on the web app, for you and for them: the person you gave one to logs for your pets from their own phone or browser. More in give your pet sitter a pass, not your password.

The free plan covers one pet. Premium covers unlimited pets. On iPhone or Android, open the More tab and tap Add Pet. On the web app, open More, then Pets, and choose + Add another pet. Once you have more than one, the pill at the top of the screen switches between them.

Each household has one owner — the person who created it. Only the owner can remove a member or transfer ownership. Anyone can leave a household they joined. There is no button that deletes a household: it closes when its last member moves to another household or deletes their account.

The pet moves with its complete history. Nothing is lost, and the people in the household you left no longer see it.

1. Notifications must be allowed for WagWatch in your device settings. On iPhone that is Settings, then Notifications, then WagWatch; on Android it is Settings, then Apps, then WagWatch, then Notifications.
2. Open More, then Notifications, inside WagWatch and confirm the app itself shows notifications as on. If it says they are off, the toggle there will walk you through it.
3. Check the reminder is enabled and set for the time you expect, in the time zone you use.
4. Focus modes, Do Not Disturb, and battery savers can hold notifications back. Low Power Mode on iPhone and Battery Optimization on Android are the usual culprits.
5. Reminders are delivered to phones. If you only ever use the web app, nothing will arrive.

Not today. You can create and edit reminders on the web, but delivery goes to the mobile apps. This is the one place the web and mobile apps deliberately differ.

On iPhone and Android, subscribe inside the app under More, then WagWatch Premium. Payment goes through the App Store or Google Play using the payment method already on your store account.

On the web app, open More, then WagWatch Premium, choose a plan and pay by card; the payment is handled by Stripe. Subscribe anywhere and it unlocks everywhere you sign in — one subscription covers your whole household.

Subscriptions are managed where you bought them. On iPhone: open the Settings app, tap your name, tap Subscriptions, choose WagWatch, then Cancel. On Android: open Google Play, tap your profile, then Payments and subscriptions, then Subscriptions. For a subscription bought on the web app: open More, then WagWatch Premium, then Manage subscription. Cancelling stops the renewal; Premium stays active until the period you already paid for ends.

1. Make sure you are signed in to the same WagWatch account you subscribed on.
2. Open More, then WagWatch Premium, and use Restore purchases.
3. Confirm the store account that paid is the one signed in on the device — a family member's App Store account is a common surprise here.
4. If it still has not appeared after a few minutes, contact us with the email on your WagWatch account and we will sort it out.

App Store offer codes (the kind we hand out for launches and make-goods) are redeemed in the App Store, not in the app: open the link we sent you, or open the App Store, tap your profile picture, choose Redeem Gift Card or Code, and enter it. The subscription then appears in WagWatch automatically.

WagWatch promo codes are redeemed on the web app at app.wagwatch.app, under More, then Premium. The Premium it grants applies everywhere you sign in, including your phone. If we sent you a redeem link, just open it: it goes straight to the right place with the code filled in, and one tap on Redeem (after you sign in) adds the time.

Nothing is deleted. Your history, photos, and pets all stay. You simply go back to the free plan's view — the last 60 days, one pet — and everything reappears if you subscribe again.

On iPhone (iOS 17 or later): touch and hold an empty spot on your Home Screen until the apps jiggle, tap Edit, then Add Widget (on iOS 17, tap the plus button instead), search for WagWatch, and add the widget. To pin it to one pet, long-press the widget itself, choose Edit Widget, and pick the pet. A widget you leave unset follows whichever pet is selected in the app, which is what most people with a single pet want.

On Android: long-press an empty spot on your home screen, choose Widgets, find WagWatch, and drag the widget into place. It asks which pet it is for, then what to show when it is only one tile wide. To change either later, long-press the widget and open its settings, or remove it and add it again.

Open the app once before you add a widget, so it knows your pets. Each pet keeps its own check marks.

A change can take a moment to appear on the widget. Open the app once to force a refresh. If a widget still shows the wrong pet, check which pet it is set to — Edit Widget on iPhone, the widget's settings on Android. Check marks reset each day.

If your watch installs apps automatically, WagWatch is already in its app list. If not, open the Watch app on your iPhone, scroll to Available Apps, and tap Install next to WagWatch. Then open WagWatch on the iPhone once: that sends your pet's name across. Switching pets on the phone switches the pet on the watch.

Not to log. An entry waits on the watch while the phone is out of range and reaches your history, with the time you tapped, when the two are back together. The watch has no sign-in of its own: everything it records goes through WagWatch on your iPhone.

The link is unguessable and read-only, and it stops working when it expires — 30 days after you create it — or as soon as you revoke it from Trends. Treat it like any link you would email: anyone who has it can open it, so send it only to your vet and revoke it when the visit is done.

Yes — alongside an ordinary email and password. Your account is identified by its email address, so Apple, Google, Amazon, Facebook and a password all land on the same WagWatch account, as long as they give us the same address. The one to watch is Apple's Hide My Email: it hands us a private relay address instead of your real one, so signing in that way creates a separate account from the one your real address uses. Pick one way in and stick with it.

All four are on iPhone, on Android and on the web app. You can also add a passkey under More, then Passkeys, and sign in with Face ID, a fingerprint or your device's screen lock instead of typing a password.

Yes. Open More, then Language, and choose Español — on the phone or on the web. The app's screens are translated, and so are your reminder notifications, the Monday digest, the vet report PDF and our emails about your subscription. The sign-up and password-reset code emails come in the language the sign-in screen is showing, and the AI assistant answers in whichever language you write to it. A few things stay in English for now: the CSV files you export, the release notes under What's New in the phone apps up to version 1.3.10, and on the Apple Watch, the potty places, meals, behaviors and symptoms you choose from. Your choice of language is stored on your account, so it follows you to every device you sign in on. A share link you send opens in whatever language your vet's own browser is set to, though symptoms picked from the app's list appear on it in English.

Over the three weeks after you create your account, we send up to six short getting-started emails: how to log the first entry, how to set a daily reminder, and a few things that make logging quicker. If you turn them on later instead, the three weeks start then. We skip any tip you don't need: if you already have a Day rating or medication reminder that repeats, you won't get the reminder tip. No tip comes twice. We pick them from what you have set up in WagWatch and how often you have logged, never from what your entries say.

Every tip has a link at the bottom that stops them, with no sign-in needed. You can also turn them off, or back on, in the app (WagWatch 1.4.0 or later on a phone) or the web app, under More, then Emails. If your account's time zone is in the EU, the European Economic Area, the UK or Switzerland, or we cannot tell from it where you are, we only send them if you turn them on there. If your account was created before we began sending these tips, you won't get them, even if you turn them on.

Not from inside the app. Your email is how your account is identified, and it is fixed when the account is created. Write to support@wagwatch.app and we will help you move to a new address. You can change your display name and your password at any time — under More, on either.

On iPhone or Android, open More, then Export Data. You get a ZIP archive containing both JSON and CSV files, so it opens in a spreadsheet or feeds into anything else you use.

On the web app, open More, then Export Data, for the same complete ZIP archive. If you only want the range you are looking at, the History page still exports that view as a CSV, and your pet's medication list too. Export is free on every plan and covers your whole history, not just the free plan's last 60 days.

More, then Delete Account — on iPhone, on Android, or on the web app. You type DELETE to confirm, and it removes your account and its data from our servers. Here is exactly what that deletes, including how it affects a household you share. It also asks PostHog and Google Analytics, two of the apps' analytics services, to erase what they recorded under your account. It does not reach the third, HeyCatch, which app versions up to and including 1.3.10 carry, so if you want that record gone too, email support@wagwatch.app and we will erase it.

We use it to run the app for you, and we do not sell it. Why that matters to us: your pet's health log is not our product.

The AI features — the assistant, the Weekly Review, the insights in the Monday digest and the vet-visit report — work by sending what you have logged to a model; the assistant is also given the display names of your household's members and pets, and your language and time zone. That model runs on Amazon Bedrock, inside our own AWS account. Your pet's information is not used to train any model, and it is not shared with any other company. The assistant can also look at up to three photos you attached to entries, if you ask it about something you photographed; the Weekly Review, the Monday digest and the vet summary read text only and send no photo at all. Nothing is sent unless your household has Premium (a free trial counts); with Premium, the Weekly Review and the Monday digest send it without you typing anything, and the assistant and the vet-visit report only when you use them. The privacy policy has the full detail.

AI answers are generated from your own records. They are not veterinary advice, and WagWatch is not a substitute for a vet.

Yes. More, then Biometric unlock, uses Face ID, Touch ID, or your fingerprint reader, depending on the device. You need a biometric already enrolled in the operating system.

1. Check the email address for typos, including a stray space at the end.
2. If you signed up recently, confirm the address first. The confirmation email carries a code you enter on the confirm screen; you can ask for a fresh one from there.
3. Forgotten your password? Choose Forgot password? on the sign-in screen, in the app or at app.wagwatch.app. We email you a code, you pick a new password, and it works everywhere you sign in. The code lasts an hour.
4. Passwords need at least 12 characters, with an upper and a lower case letter, a number, and a symbol.
5. Still stuck? Tell us the email you used and we will look.

1. Confirm both devices are signed in to the same account.
2. Confirm both are looking at the same pet and the same household.
3. On mobile, an entry logged with no signal is queued and sends when you are back online — open the app with a connection to flush it.
4. Pull to refresh, or reload the web page.

Photo attachments are a Premium feature, so first check your plan. Then check that WagWatch is allowed access to your photos in your device settings, and that you have a connection — photos upload as you pick them, unlike the rest of a queued entry.

More, then Appearance, on the phone or the web. WagWatch defaults to the light theme on every platform; System and Dark are opt-in. If something looks unreadable in dark mode, send us a screenshot — that is a bug, and we fix those quickly.

1. Force-quit the app and reopen it.
2. Make sure you are on the latest version — check What's New.
3. If it keeps happening, tell us what you were doing when it happened, and which device you use. That detail is usually what makes it reproducible.